Document

“Document control” means different things to different people.  Four activities in professional businesses can be labelled as “document control”; each is a unique problem needing bespoke solutions. 

• Document transmittals:  the inwards to, and outwards from, the business must be controlled, particularly in case of a dispute about which is the most recent.

• Versions of internal documents: while being developed internally, document versions need to be controlled.

• Storage of records: a finished document should be findable.

• Communications and newsletters: the content of these may need referencing, but often aren’t specifically controlled.

The best approach to control documents is by repeatable processes.