[ People ]

I recently started on a project that is turning out to be more complicated than anticipated.

When I realised that, I went back through my emails and focussed on the people.  The people who’d been emailing me.  The people I’d been talking to.  The people who’d been in the meetings.

I worked out who they are, what concerned them, and, most importantly, how I can help them.

I usually dive into documentation and start reading.  This time I dove into the people and started talking. 

It’s been a great turnaround on how in control I feel on this project now.

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